Retail Customer Service Representative (Part Time) in Fort Walton Beach, FL at Acceptance Insurance

Date Posted: 2/22/2021

Job Snapshot

Job Description

As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

The Retail Customer Service Representative (CSR) handles all customer contacts received by telephone or face to face in the retail locations on a Part Time basis.  This team member will process customer applications, endorsements, payments and inquiries.

RESPONSIBILITIES

  • Answer the telephone in a prompt and courteous manner

  • Give quotations, pricing, required information and directions to prospects

  • Prepare quotations for customers’ change requests to the policy

  • Request any missing or required information from customers and follow up for that information

  • Scan applications daily

  • Assist sales agents with covering the retail office when the agent is performing outside marketing

  • Receive and respond to all customer inquiries and complaints

  • Responsible for guiding complaint resolution to ensure proper and satisfactory closing are obtained

  • Follow up on a regular or as needed with customers on all open and unresolved customer issues

  • Report any and all out of line conditions affecting customer satisfaction

JOB REQUIREMENTS

  • High school diploma or general education degree (GED)

  • One to three months related experience and/or training is preferred

  • Excellent customer service and interpersonal skills needed for working with our customers

  • Ability to read limited number of 2 and 3 syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

  • Ability to add, subtract, multiply and divide.  Ability to compute basic percentages.

  • Ability to carry out detailed, but uninvolved, written or oral instructions

  •  Skill and ability to use and operate a keyboard, computer, fax machine, scanner and copier

  • Must have a valid driver’s license

  • Must be able to provide proof of automobile insurance

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.