This site uses cookies. To find out more, see our Cookies Policy

Claims - Supervisor, Property Damage Claims in Tampa, FL at Acceptance Insurance

Date Posted: 12/7/2018

Job Snapshot

Job Description

Overview If you are a proven leader, professional, detail-oriented and looking for a career opportunity then Acceptance has an opportunity for you.


Acceptance Insurance has an immediate opening for a Claims Supervisor at our 4511 N. Himes Ave Tampa, FL 33614 location.


Position Overview:

As a Claims Supervisor, your role is to provide technical and administrative oversight to a team of claim adjusters responsible for the adjudication and settlement of first party and liability personal automobile claims.  Your responsibilities will include ensuring that all adjuster activity and file handling is consistent with company policies, procedures, and statutory guidelines. The role will also provide oversight and direction in the duties of monitoring attendance, personnel issues, performance evaluations, interviewing, and completing the disciplinary action process. As Claims Supervisor, you will support and mentor the company’s full training program to successfully build the skills of new and existing team members in your unit. Lastly, you will be an ambassador of the company’s mission, vision and values.


As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile insurance policies and related products in 15 states. We currently conduct our servicing and underwriting operations in 13 states and are licensed as an insurer in 13 additional states.


Acceptance Insurance leased and operated 349 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 


Learn more:

Visit us at



Acceptance Auto Insurance: Employment Application

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.


  • Oversee incoming file assignments and workload distribution, ensuring appropriate alignment within the team.
  • Review claim files for accuracy and compliance with company policy and procedures. 
  • Provide guidance and direction with regard to coverage analysis, liability investigation and determination, bodily injury evaluation, negotiation and settlement.
  • Ensure productivity, quality handling, budget goals, and related KPI’s are achieved by the unit.
  • Complete the Claims Audit process, providing feedback and coaching to drive top performance within the assigned adjusting unit. 
  • Effectively handle and resolve consumer complaints and address adjusters who are the source of the complaint.
  • Develop, analyze, and complete reports to submit to management on team performance.
  • Supervise staff in accordance with company policies and procedures.
  • Work in concert with recruiters to conduct interviews, determine best candidates and partner with training team in new hire onboarding, training and next level education.
  • Track employee goals and conduct employee performance reviews.
  • Responsible for staff scheduling to include:  employee vacations, employee breaks, and back-up for absent employees.
  • Work with other departments to establish and maintain collaborative relationships toward achieving department and company goals.
  • Other duties as determine necessary.

Job Requirements

  • College degree preferred or relevant work experience.
  • 3-5 years of liability claim handling experience with one year supervisory experience required.
  • Demonstrate excellent time management, organizational, reading comprehension, analysis, and math skills.
  • Demonstrate well-developed knowledge of claims Best Practices, processes, procedures, and technology. 
  • Proven ability to communicate effectively, orally and written, with all internal and external parties.
  • Strong leadership ability with proven capability to train, mentor, and develop subordinates for next level roles in the organization.
  • Demonstrate ability and desire to assume additional leadership responsibility as opportunities within the organization may arise.