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Claims - Intake Specialist in Nashville, TN at Acceptance Insurance

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Overview Job Summary:

Answer phones to respond to customers reporting new losses or other customer service related calls. Project a professional company image through phone interaction.


As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile, motorcycle, commercial and life insurance policies and related products in 15 states. We currently conduct our servicing and underwriting operations in 17 states.


Acceptance Insurance leased and operated 349 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 


Learn more:

Visit us at


Acceptance Insurance: Employment Application

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

  • Answer incoming calls and direct the calls accordingly
  • Assist customers by directing the calls or completing the first notice of loss process
  • Obtain and input information relating to accidents for new claim creation
  • Enter claims received via mail, email for faxes into the AS400
  • Ensure accuracy of first notice of loss entry
  • Provide excellent customer service
  • Other tasks deemed appropriate

Job Requirements

  • Computer literate with the ability to learn AS400 functions
  • High school diploma or equivalent.
  • Professional verbal communication skills
  • Good telephone manner to enhance relationships with customers
  • Job involves sitting, with structured time schedule, working in front of a computer screen
  • Detail oriented
  • Ability to multi-task
  • Accurate and quick data entry
  • Time management, prioritization and organizational skills are
  • Strong oral, written and communication skills
  • Ability to work effectively in a team environment
  •  High School diploma or GED equivalency


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  2. Customer Service Jobs