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Agency Operations Representative in Nashville, TN at Acceptance Insurance

Date Posted: 7/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Position Overview:

The Agency Operation Representative is a key role within the Agency Operation Department. The Agency Operation Services Representative is a point of contact for the Sales Leadership Team as well as a liaison for Carrier Partner Relations, compliance and other key internal departments.


As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile insurance policies and related products in 16 states. We currently conduct our servicing and underwriting operations in 13 states and are licensed as an insurer in 13 additional states.


At March 31, 2017, we leased and operated 355 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 



Learn more:

Visit us at


Acceptance Auto Insurance: Employment Application

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.



  • Process daily workload in a timely manner and within quality standards set by Agency Operations Director. Develop an in-depth knowledge of the company's products via successful completion of available required training programs, and utilize this knowledge to successfully support our filed operations.
  • Maintain relationships with carrier/business partners as assigned.
  • Insure that all paperwork regarding carrier partner appointments are distributed to sales team member on a timely basis.
  • Act as a liaison/partner between the sales Team and other key internal departments.
  • Provide completed documents to carrier partners as requested.
  • Monitor activity for completion of monthly quality appointment audits.
  • Research, resolve and respond to escalated inquiries and complaints.
  • Support agents, call centers, and other department team members with questions and feedback related to Agency Operation's processes and procedures.
  • Identify opportunities and weaknesses within stores and regions and make proposals to create value and increase operation efficiency.
  • Produce timely feedback and reports as requested by the Agency Operations Manager/Director.
  • Report to work as scheduled.



Job Requirements

  • High School degree or equivalent
  • Previous work-related experience is a plus
  • Previous auditing experience 
  • Background in insurance underwriting or processing helpful but not required
  • Five years experience using Microsoft Word, Excel, and Power Point software tools
  • Data processing and typing skills


Language Skills: Must be able to fluently communicate, both written and verbal in English


Mathematical Skills: Ability to calculate figures and amounts such as discounts, proportions, and complex percentages. Ability to apply concepts of basic mathematics related forecasting.


Obtaining information - Ability to observe, receive and otherwise obtain information from all relevant sources.


Deductive Reasoning - Ability to identify complex problems, identify process outliers and review related information to develop, evaluate and implement creative solutions.


Complex Problem Solving -  Ability to identify complex  problems, identify process outliers and review related information to develop, evaluate and implement creative solutions.


Cooperation -  Job requires being pleasant with others and displaying a good-natured, cooperative attitude with the ability to build strong relationships across the organization.


Adaptability: Job requires being reliable, responsible and dependable fulfilling all job related obligations.


Independence: Must be able to work on his/her own and make decisions. Corresponding skills are creativity, responsibility and autonomy.


Other Skills and Abilities: Requires excellent communication-both written and verbal, time management and interpersonal skills. Individual must be extremely detail oriented and possess the ability to work efficiently within all levels of the organization.


Physical Demands:

Working conditions are normal for an office environment.  Dress is business casual.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


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